Frequently Asked Questions
Everything you need to know about Health Platter speciality teas, health supplements, orders, and wellness journey.
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About Health Platter
Health Platter is an Indian wellness brand offering premium speciality teas and health supplements. We bridge the modern nutrition gap by combining traditional herbal wisdom with contemporary health needs — from antioxidant-rich green teas and soothing chamomile blends to targeted supplements like Joint Support, Lactiplus, and Spirulina Maxx.
All our products are proudly Made in India. We work with sustainable farming practices and maintain FSSAI certification to ensure every product meets strict quality and safety standards.
Our teas are crafted from herbs and medicinal plants with genuine health benefits, not just flavor. We are the No.1 tea seller to Big Bazaar with a 100% order fill rate, and we also provide private labelling services for industry leaders like Haldiram and ITC Limited. When you choose Health Platter, you're choosing a brand trusted by India's retail giants.
Yes! We offer end-to-end private labelling services across all three verticals — Chai, Specialty Tea, and Health Supplements. We also distribute through General Trade, Modern Trade, and Horeca channels across North India. For business inquiries, please email us at care@healthplatter.com.
Our Products
Our speciality tea range includes:
- Natural Green Tea
- Rose White Tea
- Chamomile Moringa Tea
- Masala Tea (strong flavors & aroma)
- Lemongrass Hibiscus Green Tea
- Kashmiri Kahwa
- Herbal Tea blends
- And more unique, health-focused blends
Our supplement range includes:
- Joint Support — for mobility and bone health
- Lactiplus — probiotic support for gut health
- Spirulina Maxx — nutrient-dense superfood
- Hair Vitamins — for hair health and nourishment
- And other targeted wellness products
Yes! Our natural teas are typically very low in calories, making them a healthy alternative to sugary drinks. They are suitable for everyone and can be enjoyed as part of a balanced lifestyle.
Our teas are plant-based and suitable for vegetarians and vegans. For supplements, please check individual product descriptions for specific dietary information.
Green teas and black teas naturally contain caffeine. However, we also offer herbal and caffeine-free options like Chamomile and Hibiscus blends that are perfect for evening relaxation.
Ordering & Shipping
We offer Free Shipping on all orders over ₹1599. For orders below this amount, shipping charges are calculated at checkout based on your location.
Yes, COD is available for your convenience.
Orders are typically processed within 1-2 business days. Delivery times vary by location — metro areas usually receive orders within 3-5 business days, while non-metro areas may take 5-7 business days.
Yes, we ship to all major cities and towns across India.
Once your order is shipped, you will receive an email with a tracking link and courier details. You can also contact us at care@healthplatter.com for order status updates.
Returns & Refunds
We accept returns and replacement requests within 7 days of purchase if you receive a defective or damaged product. Please note that the product must be unused and in its original condition.
Email us at care@healthplatter.com within 7 days of receiving your order. Be sure to attach clear images of the item received so we can evaluate its condition.
If your package arrives in damaged or broken condition, please send us images of the damaged carton within 24 hours of delivery and mention the damage while acknowledging delivery with the courier partner. This helps us resolve the issue quickly.
For food and supplement products, we only accept returns for defective, damaged, or incorrect items. We cannot accept returns for opened, partially used, or tampered products. Please review product descriptions carefully before ordering.
Once your return is approved and the item is received, refunds are processed within 7-10 business days to your original payment method.
Usage & Preparation
For optimal flavor and benefits:
- Heat water to 80-85°C (just before boiling)
- Add 1 teaspoon of tea leaves per cup
- Steep for 2-3 minutes
- Strain and enjoy plain or with honey
Tip: Over-steeping or boiling water can make green tea bitter.
Store in a cool, dry place away from direct sunlight. Keep tea tins tightly sealed to preserve freshness and aroma. Supplements should be kept in their original containers with lids closed.
Morning or early afternoon is ideal. Green tea contains natural caffeine and L-theanine, which provides clean energy and focus without the jitters. Avoid drinking late at night if you're sensitive to caffeine.
Yes! Herbal teas like Chamomile, Hibiscus, and Kashmiri Kahwa are gentle and can be enjoyed daily. They are caffeine-free and offer various wellness benefits from relaxation to digestion support.
Health & Safety
Some supplements and teas may interact with medications. For example, green tea can interact with certain blood pressure and cholesterol medications. If you are taking any prescription medicines, pregnant, breastfeeding, or have a medical condition, please consult your healthcare provider before using our supplements or herbal products.
While many supplements can be combined safely, we recommend consulting a healthcare professional before starting multiple new supplements, especially if you have existing health conditions.
Our products are made from natural ingredients and are generally well-tolerated. However, some people may experience mild effects like stomach discomfort when starting probiotics or supplements. If you experience any adverse reactions, discontinue use and consult a doctor.
Green tea contains caffeine. If you are pregnant or breastfeeding, please consult your healthcare provider regarding safe caffeine intake limits before consuming green tea or any caffeinated products.
Caffeine-free herbal teas may be suitable for older children in moderation. However, we recommend consulting a pediatrician before giving any herbal products to children.
Still Have Questions?
We're happy to help. Our team typically responds within 24-48 hours.
Email Us at care@healthplatter.com